Service

From personal support to the fully digital machine file – delivering maximum service across the entire lifecycle of your equipment.

Service
Digital Machine File

HAANE Service

Reliable. Digital. Personalised.

Whether on-site, online, or in use worldwide – our service team ensures that your systems remain operational at all times.

We support you throughout the entire lifecycle of your machine with personal service, digital support, and fast spare parts supply.

Lukas Ketteler
Leiter Service
M: [email protected]
P: +4928625898152

Personal Contact

At HAANE, you always have a dedicated point of contact – competent, responsive, and personal.

Online Maintenance & Troubleshooting

Fast remote support – identifying and resolving issues without the need for on-site waiting times.

Rapid Availability

Whether spare parts or service, our fast response and short delivery times ensure minimal downtime and maximum equipment availability.

International & Mobile

Service wherever you need us – worldwide, flexible, and efficient on site.

Our Service Portfolio at a Glance

HAANE provides comprehensive machine service for custom-engineered equipment – fast, reliable, and worldwide. If a welding system or special-purpose machine fails, our experienced service team ensures rapid on-site repair or remote support.

HAANE performs maintenance and calibration of your equipment to ensure consistently high production quality and to minimize downtime and unplanned outages. We support both our own systems and machines from other manufacturers – worldwide and reliably from a single source.

Our rental systems give you access to state-of-the-art machinery without significant capital investment – you only pay for actual usage. They are ideal for testing equipment in advance, bridging short-term capacity bottlenecks, executing temporary projects, or covering the time until a new system is delivered.

In the event of a machine outage, our rental solutions safeguard your production while our experienced service team provides reliable troubleshooting support.

The success of a new production line depends heavily on the know-how of its operators. They must fully understand the process, safely operate all functions, set the correct parameters, and carry out proper maintenance.

HAANE supports you with hands-on training directly at your site – enabling your team to learn the system in its real production environment and operate it efficiently and safely from day one.

We support you in optimizing your production processes by analyzing workflows and eliminating bottlenecks, as well as in retrofitting your equipment by overhauling components and integrating software updates. This increases performance, efficiency, and system reliability while maximizing the use of existing resources.
Our systems are modern, automated, connected, and user-friendly – fully prepared for Industry 4.0. Smart features such as Adaptive Welding and our Track & Trace system enable end-to-end production monitoring. The optimized HMI offers role-based access control (RBAC) according to operator skill level. Through targeted software updates and complete overhauls, we enhance efficiency, product quality, and resource utilization – cost-effectively compared to investing in new equipment.

Digital Machine File –

Digital Machine File –

HAANE Machine Hub

From mid-2026 onwards, the EU Ecodesign Regulation (ESPR) requires certain key product information to be made digitally accessible at the product itself. In practice, this means that operators must be able to access relevant information – such as energy performance data, safety information or maintenance details – digitally and directly at the machine, where applicable under the respective product-specific requirements.

With the HAANE Machine Hub, this information is already available today in a secure, structured and version-controlled environment. In addition, the Hub provides all other relevant documentation, including operating instructions, in digital form and readily accessible at any time. Existing machines can also be retrofitted without difficulty. This enables you to prepare for upcoming regulatory requirements today while ensuring that all relevant documentation is centrally available whenever needed.

Sources: EU Machinery Regulation (EU) 2023/1230; EU Ecodesign Regulation (ESPR)

Key Advantages

Easy Access via QR-Code

Easy and Secure Access to Documents – via QR code directly at the machine or through our website.

Secure Access

GDPR-compliant storage on German servers, password-protected, with individual access rights.

Always Up to Date

Automatic updates and version control – ensuring you always work with the latest operating manual.

Reduced Effort

Paperless workflows save time, resources, and space – all information is digital and accessible from anywhere.

How It Works

Use the QR code on the nameplate or supplementary label to access our database. Alternatively, you can enter the machine number directly on our website. The input form is provided below.

Depending on the document type and access rights, a password is requested in the next step. This ensures that both your data and ours remain secure at all times.

You now have access to the latest versions of all documents related to your machine.

Digital Machine File

Enter the 4-digit machine number in the field below and click “Search”. You will be automatically directed to the database. A password may be required to access the documents, so please have it ready. If you have any questions, feel free to contact your HAANE representative.

Lösungen Plattenvorbereitung

Plate Welding Station

UP-Welding Machine

Welding
Plate welding station for SAW plate-to-plate joining.
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